Treats their employees like another number - Customer Success Manager Xplor Technologies Employee Review

1.0
Jun 4, 2021
Recommend
CEO approval
Business Outlook

Pros

My team is great, and orange is my favorite color

Cons

read the benefits carefully- there is always an asterisk next to the benefits. Fun fact- I was denied parental leave because I wasn't with the company for 12 months- Ive been with the company for 11 when the baby arrives. How crappy is that, right? (HR Im looking at you). PTO is not flexible- only when they decide they want to approve it.

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Xplor Technologies Response
4y
Hi there, We appreciate that you took the time to share your feedback. We know that becoming a parent is a very special life event and understand your frustration. We know that parents need flexibility, and while we try our best to have policies in place for all situations, we won’t always get it right. Feedback like this is really useful as we keep making Xplor a great place to work. Policies are important in any workplace as they help clarify the rules and standards for everyone. This is especially true in a company growing as fast as ours. Clear policies and procedures keep things transparent and fair for everyone. Becoming a parent is a massive milestone and we’d encourage you to discuss this matter with your manager and with our People team, to look at all your options. Our approach to PTO (paid time off) is flexible, and we believe it’s incredibly important that every Xplorer takes time off throughout the year to rest and recharge. We ask every Xplorer to discuss planned time off with their manager, so that our managers can plan appropriately. One of our goals is to make Xplor a great place to come to work which is why we appreciate you taking the time to share your feedback like this – thank you. Stefan from the Colleague Experience team

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Cons

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Explor Ever since Explor was purchased by a PE firm, every aspect of the company to the most granular detail has effectively gone up in flames. For anyone who needs context, PE firms are parasites that steal exorbitant amounts of money from the companies they buy out - and then they have 26 year old matcha drinking ‘financial associates’ in some high rise in NYC make pivotal business decisions that negatively affect hundreds of employees’ lives all because they learned in an MBA class that making the ‘costs’ line in the Excel spreadsheet go down would make the ‘profit’ line go up. The first ‘strategic’ business decision made was to cut down on software developers (to make the ‘profit’ line go up in Excel), which has resulted in a WORSE product - then they hiked the price on customers (Again, to make the ‘profit’ line go up in Excel) which as anyone would have expected, enraged ALL our customers. The resultant employees who didn’t abruptly leave are now tormented daily with more and more ignoramus ‘strategic’ business decisions and treated like ants that a child is playfully burning alive with a magnifying glass. If you want to be treated with any human dignity whatsoever, Explor will not be a good fit for you. However, if you want every day at work to feel like you are a participant in the Stanford Prison Experiment while simultaneously having to take calls at all hours from every customer who wont stop asking “Why does the software I pay money for to run my business no longer work”, Explor will be the perfect future employer for you to take that big next step in your career.

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