Pros
Company has good benefits and always feeds their employees with good food.
Cons
: The technical management and technical engineering have a legacy skill set in understanding basic networking and voice infrastructure management. There is high turnover with talented people leaving the company because of political grandeur that network management provides. The company has very little to no budget in managing the global network in procuring any new networking equipment to improve the user experience. Projects are pushed back by management for no reason other than the management is not ready to proceed and this is after resources are assigned, the project is planned out and the business reports are onboard, that your project is canceled because management operations is not micro-managing the project. The consistency I’ve found is management continues to make poor technical decision without reasoning behind the decision that does not provide any benefit to the business or improve productivity. The technical resource for the voice network resides in Sweden with two engineers that have legacy technical skills in managing a global network. Poor QoS design globally, cutting over remote sites without any network analysis and to only find issues with that remote site later on because of poor planning with cutting over a site from a legacy PBX over to VoIP. Poor dial plan within the firm from user’s constant complaints about calling internally and globally. Call Center’s being run without any type of CRM integration to the Call Center network that has users writing customer accounts on note books. This is the type of network environment that is being managed. I would highly advise any skilled network engineer looking for a Senior Voice role to ask a lot of questions when being interviewed and be very specific on what they want and if they can’t answer clear technical questions regarding their voice environment, I would pass on this opportunity. It’s not worth the stress.