Not worth the headache for long term - Customer Service Representative Yardi Systems Employee Review

2.0
Oct 19, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay is good and depending on your position you could work from home with a setup.

Cons

With the rotating schedules, it makes it tricky at best or impossible at worst to keep a stable work/life balance. Management tries to fail calls you've taken by changing standards the same day with little to no notice. Management also tends to back track what they say is and is not a fail. Get everything in writing before accepting anything they say is a new procedure or policy.

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Yardi Systems Response
2y
We appreciate you taking the time to write a review and are glad to hear that you enjoy our competitive salaries, and our flexible hybrid work schedule. As our culture is based on kindness, support, respect, and transparency, it is surprising that you did not feel more comfortable sharing your concerns directly with your manager or HR after being an employee for over 4 years. We respect your opinion; however, this is vastly different than what we hear from our other talented Customer Service Representatives. We care deeply about work/life balance and encourage you to contact the Vice President of HR to discuss further.

Explore other reviews about Yardi Systems

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

great work environment overall i would say

Cons

bringing back going into the office

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Some team members are genuinely supportive and easy to collaborate with, though the overall experience can vary depending on the person.

Cons

Training has been the most inconsistent I’ve experienced in a corporate environment. Expectations are high, but the role itself changes frequently, often without clear communication or proper support. A recent reorganization shifted responsibilities and workloads, and it felt like it was used to delay or avoid well‑deserved raises and promotions across the team. Leadership has also increased micromanagement and plans to move toward a mandatory 2‑day in‑office schedule next year, which adds additional strain without improving collaboration.

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