Pros
Great products; it was nice to be at a company that cares about saving lives. It was inspirational, until the toxic culture, dysfunctional leadership and disdain for employees cancelled that inspiration out. Yes, great location, average compensation and benefits. Another review mentioned in 2018 they finally updated the vacation and 401k. Yes, but way overdue.
Cons
Management: From top level down, they are stagnant, do not value their employees (words mean nothing - pay attention to them), and their "this is the way we've always done it" mentality washes down like a waterfall. Another reviewer mentioned not feeling comfortable sharing ideas or raising concerns - very true. Others have said there are a high amount of people that have been there for a very long time. Again, so true. Most are complacent and stale. Some are bullies and use their long timer status to be mean and overbearing. Others take advantage, and others just don't do a thing. HR is a train wreck. They sit out in the open, so there's no privacy, and the gossip pipeline is robust. The very people you should be able to talk to about concerns and issues often treat the employee like they are the problem. It's truly disturbing. Facilities: Frugal to the point of ridiculousness. This is a multi billion dollar company that buys crappy stained office equipment, pack people in like sardines, and make you sit in old, nasty, cheap chairs. Might sound shallow but it has an impact on employee morale and their perspective of their value in the company. Technology: Way behind. There are meeting rooms you cannot get a good wifi signal. In 2018. They spend (waste) close to or more than $1m a year on Salesforce, and it's a mess. Data quality is a joke, and has real costs to hard working staff who rely on the data to make money. It is "administered" by incompetent people who spend many thousands on consultants to fix problems they create. The lack of experience and vision is staggering, and the company will continue to fall behind competitors who are making the investments needed to stay current, upgrading how they interact with their customers. They are years behind, but the "old timers" are in control, and will never be removed by the managers who have been there forever. Other systems are slow and old. No integrations. Nothing talks to anything else. Inefficient process and people wasting time. Summary: When I started several years ago, I was told that people who try to push for change didn't usually stay long due to frustration. When I got to that point, another person told me to wait another year, and I wouldn't care anymore. That's ZOLL.