A joke - Customer Service Representative (CSR) ZRT Employee Review

Thank you for taking the time to share your feedback. We have made great strides within the last year to improve our overall compensation profile, including those for our valued customer service team. Early in the pandemic we had to make the very difficult decision to lay off some of our staff. Those who were laid off were offered severance and the continuation of medical benefits. Luckily in a short period of time we were able to rehire some employees, and we also continued to hire additional staff back as we were able. The ZRT leadership team is focused on continuing to improve our company culture as well as fostering a positive and inclusive work environment. As with any organization, we continue to learn and grow, and appreciate your suggestions on how we can do better.