Potential employees, you have been warned... - Product Analyst Zayo Employee Review

1.0
Jul 29, 2018
Recommend
CEO approval
Business Outlook

Pros

The one positive WAS the flexibility to work from home. That has been removed and employees are being told that they must report to the closest office or lose their jobs. So in summary, there are literally ZERO POSITIVES at Zayo.

Cons

Very poor executive decisions and direction that is completely out of touch with the daily reality that their employees experience. Constant reorganization of sales has made it virtually impossible for customers/sales reps to have a meaningful relationship with each other. Pay is poor and supposedly compensated by quarterly RSU’s, but the RSU’s are based on bonus %’s that are consistently WAY BELOW 100%. On average, the bonus % is roughly 60%. Reasons for the poor bonuses are very convoluted and hard to follow. Executive team simply comes up with a new excuse every quarter. So do the math. With a salary that is very contingent on RSU stock bonuses, whatever you THINK you will be paid, you will not. Another con is the fact that Dan Caruso (CEO) has surrounded himself with “yes men” as his executive team. The only consistent quality of the high level executives is their ability to feed the CEO’s (huge) ego by agreeing with everything that he says and does. It’s like sheep in a flock. No one dares challenge leadership so no productive debate or critique ever occurs. Those few that do challenge the flow are quickly weeded out let go or given packages to leave. The “Socratic” method of questioning and analyzing decisions in a constructive manner is unheard of here. Many of the top execs are now former L3 execs who are used to a very rigid and controlling culture, one that is very unpleasant to work under and bossy with little room for constructive ideas.

Explore other reviews about Zayo

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work. Transparent with good culture & leadership. Solid infrastructure.

Cons

Nothing to report at the moment.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent sales enablement, tools, and internal support. Leadership has done a good job creating an environment where Enterprise Account Executives can focus on selling instead of getting bogged down by administrative tasks. CRM data is clean, processes are organized, and responsibilities between Sales, Customer Success, and Account Management are clearly defined. It’s refreshing to work for a company that invests in the systems and structure needed to help its sales teams succeed.

Cons

Ongoing integration efforts following the Crown Castle Fiber acquisition mean some processes and systems are still evolving. As with most enterprise sales roles, building pipeline requires significant self-sourcing and prospecting across a large territory. The product portfolio is extensive, which creates a bit of a learning curve for new hires but also provides opportunities to solve complex customer challenges.

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