Chaos & No Employee Appreciation - Anonymous employee Zayo Employee Review

1.0
Nov 1, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zayo has a decent intern program that they promote heavily at local universities. This is a good opportunity for someone starting their career to gain some good experience than move on - quickly!

Cons

The many negative reviews here are very accurate in my experience. The pay is well below industry average and they try to make up for it with quarterly ICC bonuses and RSU grants. In my time here the ICC bonus has never paid out more than 60%, even when we had a really good quarter (at least that is what they would report publicly)- there was always an excuse for a lower payout. They have substituted more RSU grants in place of a better payout, but they will likely lay you off before they vest so why bother? If you plan to resign, use all of your PTO first. Zayo does not pay for unused PTO when you leave (unless it is required by your state law), even though this is money you earned. They will however, charge you back for borrowed PTO. There are no corporate credit cards or direct billing for travel. If your role involves a lot of travel or events, most, if not all of the expense will go on your personal credit card. There are even some tools that Zayo requires you use for your job, but they will not direct bill so you will have to pay and expense. Individual contributors routinely have several thousands of dollars in corporate expense on their personal credit card. Zayo is in a continual state of re-organization that keeps the environment chaotic. No one has a chance to be successful or really have an impact because roles, strategy and business units are changing so frequently. They preach the importance of solution selling but they are so stubbornly obsessed with each product group operating independently that it's a nightmare for sales to gather resources across multiple PGs to present a unified, cohesive solution for the customer. If you are an experienced professional, you will not be appreciated and your work history will not be valued. Senior leadership stated on a public earnings call that the employees of a recently acquired company were "not up to the caliber of Zayo", despite the fact that most of those employees were industry veterans with 10+ years experience. There is a very visible bias for younger, less experienced and cheaper employees that are more likely to feed the egos of senior leadership and not question or make recommendations based on their own experiences. Leadership has even verbalized this preference for younger workers in meetings. The culture is horrible and the unprofessional and arrogant leadership blame the employees for it - public shaming on chatter, firing people just before their RSUs vest, zero direction, open disdain for employees...it's all true. Zayo is the place where careers die. Seriously, don't work here.

Explore other reviews about Zayo

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work. Transparent with good culture & leadership. Solid infrastructure.

Cons

Nothing to report at the moment.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent sales enablement, tools, and internal support. Leadership has done a good job creating an environment where Enterprise Account Executives can focus on selling instead of getting bogged down by administrative tasks. CRM data is clean, processes are organized, and responsibilities between Sales, Customer Success, and Account Management are clearly defined. It’s refreshing to work for a company that invests in the systems and structure needed to help its sales teams succeed.

Cons

Ongoing integration efforts following the Crown Castle Fiber acquisition mean some processes and systems are still evolving. As with most enterprise sales roles, building pipeline requires significant self-sourcing and prospecting across a large territory. The product portfolio is extensive, which creates a bit of a learning curve for new hires but also provides opportunities to solve complex customer challenges.

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