Toxic CEO - Account Director Zayo Employee Review

2.0
Oct 10, 2019
Recommend
CEO approval
Business Outlook

Pros

You can move up quick in this company because there is so much turnover and the ability to fill that void. You will get tons of experience and get thrown into a position that is way over your head. If you keep pushing, you will be given more responsibility. You can make good money, but you can not be passive about it. You need to claw and scrape to get everything that you think that you deserve. Culture is pretty good, and there are a lot of really nice people you will work with.

Cons

Tons of re-org of the sales organization. Huge decisions are made on a whim and rolled out in week's time from the idea being thought of. Customers often get passed around to multiple reps in one year. CEO is a sociopath and involves himself in low-level management decisions, but no one fights back on his opinions out of fear of being pushed out of the company. Every single decision that is made in the company from what account manager should be on what account, to getting small promotions approved in lower and middle management needs to go through approval from the CEO. Roles are assigned by the CEO like a dictatorship and he puts people that he doesn't even know in jobs that they don't even want. Product managers are often overworked. Raises are never proactively given. You have to constantly push on your direct management to recommend you for one. No work-life balance if you want to succeed.

Explore other reviews about Zayo

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. And the team and manager are even better.

Cons

No problems to report. All is well.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent sales enablement, tools, and internal support. Leadership has done a good job creating an environment where Enterprise Account Executives can focus on selling instead of getting bogged down by administrative tasks. CRM data is clean, processes are organized, and responsibilities between Sales, Customer Success, and Account Management are clearly defined. It’s refreshing to work for a company that invests in the systems and structure needed to help its sales teams succeed.

Cons

Ongoing integration efforts following the Crown Castle Fiber acquisition mean some processes and systems are still evolving. As with most enterprise sales roles, building pipeline requires significant self-sourcing and prospecting across a large territory. The product portfolio is extensive, which creates a bit of a learning curve for new hires but also provides opportunities to solve complex customer challenges.

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