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      Zayo

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      Zayo reviews

      Worst year ever but learned more than I have anywhere else - Sales Operations Zayo Employee Review

      3.0
      Dec 11, 2014
      Sales operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart people who are happy to get their hands dirty to get the job done. A comical cultural experience, once you learn to roll with the punches, centered on the CEO's whims and whimsy. Salesforce.com based processes in all areas of the business, hello more simplicity than your average telco. The investment and network development thesis the CEO has is spot on! The financial mindset and management of the company are in a word, bonkers! No else does it like Zayo does and it's beautiful. I say this all as an employee who was treated poorly even for Zayo, but with that said, I would recommend it if you have a thick skin and want to know how a telco should work; not from a culture perspective but from an investment perspective.

      Cons

      No reward for the insane amount of talent they have. Rewards are based on who manages up, who socializes with the CEO and who can talk to best game. Sometimes these are the talented people, most often they are not. Backstabbing executive culture where everyone is trying to cover their butts from one another and the CEO leading to poor management, leadership, communication and vision. Irrational amount of power granted to MBAs who are poor performers, not because they are bad but because they have not matured and had the experience of getting ahead through merit. Trial by fire does not always lead to a good outcome, very few people actually learn that way. Everyone has their own set of rules, what's fine in one team, or one person, is not fine for others breeding a deep cynicism among the employee base. The untapped momentum that Zayo COULD have if it's employees felt like the management team cared and would reward them appropriately. Zayo could be the best telco in the industry in terms of performance and employee engagement and I tend to believe the two are related.

      avatar
      Zayo Response
      11y
      Thanks for the post. I don't know exactly what whims and whimseys you have in mind, but I do push Zayo hard to exploit the opportunity in front of us. Focus on Infrastructure, commitment to Salesforce.com, Tranzact, Big Data, equity IRR, SPG structure, quarterly bonus, and RSU plan could be described as my whims. To establish ourselves as industry leaders, we need to excel in a fluid environment. We must push hard. Zayo's success is undeniable. To think this could have been achieved in an environment as you describe is nonsensical. Motivated, capable, hard-working employees -- operating with a lot of teamwork and solid leadership -- is what made this happen. The financial and professional development rewards to employees are every bit as compelling as the rewards to investors. We can be better no doubt, including in areas you highlighted. I'm sorry it didn't work out for you.

      Explore other reviews about Zayo

      5.0
      Jul 5, 2026
      Account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work. Transparent with good culture & leadership. Solid infrastructure.

      Cons

      Nothing to report at the moment.

      5.0
      Jun 11, 2026
      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent sales enablement, tools, and internal support. Leadership has done a good job creating an environment where Enterprise Account Executives can focus on selling instead of getting bogged down by administrative tasks. CRM data is clean, processes are organized, and responsibilities between Sales, Customer Success, and Account Management are clearly defined. It’s refreshing to work for a company that invests in the systems and structure needed to help its sales teams succeed.

      Cons

      Ongoing integration efforts following the Crown Castle Fiber acquisition mean some processes and systems are still evolving. As with most enterprise sales roles, building pipeline requires significant self-sourcing and prospecting across a large territory. The product portfolio is extensive, which creates a bit of a learning curve for new hires but also provides opportunities to solve complex customer challenges.

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