Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Zelis

      Engaged Employer

      Zelis reviews

      Company is losing its culture - Client Support Specialist Zelis Employee Review

      3.0
      Nov 12, 2025
      Client support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is great but there is going to be a strong push to RTO. IF you get a good manager you feel heard. Company culture IS great currently. You will learn a lot from this role if you rise to the opportunities don't slack off.

      Cons

      While the culture is good. The writing is on the wall that it's quickly going away in the name of profit for the company that you will never benefit from in this role although you are the one making that money. C-suite is doing everything it can to get rid of this role in the US. The clients are not afraid to rip you apart(normal for CS positions) BUT Zelis is going to keep increasing your workload with corporate slop policies from new managerial hires outside of the company.

      avatar
      Zelis Response
      5mo
      Thank you for sharing your perspective. Maintaining our culture and attention on IMPACT Values is a priority as the company continues to grow. We regularly review workloads and policies and encourage current associates to share concerns with the Zelis People & Culture team. Please continue to share your ideas and perspectives through our associate engagement survey which management reviews closely and uses to inform future workplace strategies and investments.

      Explore other reviews about Zelis

      5.0
      May 27, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for Flexible working hours Flexible time off

      Cons

      Salaries are on the lower end of the market

      3.0
      Jun 13, 2026
      Edi analyst ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong benefits package, including good health insurance and a solid bonus plan. The team itself is a highlight — great coworkers who are easy to work with. Leadership is also actively working to improve internal systems and workflows, which shows a commitment to ongoing improvement.

      Cons

      The work environment can feel chaotic and fast-paced at times, with testing environments that are often unstable. Ownership of certain tasks or systems isn't always clearly defined, and documentation tends to lag behind, making it harder to stay aligned.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Zelis jobs | Zelis salaries | Zelis benefits | Zelis interviews
      Zelis reviewsZelis Client Support Specialist reviewsZelis review