Pretty Good With A High Workload - Information Technology Specialist Zelis Employee Review

4.0
Aug 9, 2022
Recommend
CEO approval
Business Outlook

Pros

To make it clear, my department is rather insulated and keeps to itself. I have great managers that are hardworking and great at explaining things, along with being understanding and flexible. The remote option is great, and I received a sizeable performance raise after a really hard year. I feel very appreciated where I am! We have also switched to a flexible (unlimited) time off structure and have employer paid short term disability. Recently the higher ups have also been going ham on diversity with Business Resource Groups and especially Pride Month activities.

Cons

Most folks are too busy to train well, and the documentation can be difficult to understand. There is SO MUCH to know that it will easily take over a year for you to feel like you know anything at all about how things operate with the in-house software. I also frequently feel like there is a "one hand doesn't know what the other is doing" sort of atmosphere with the rest of the company. Workload is high - frequently I'm doing work outside of hours and rarely get a real lunch period.

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Zelis Response
3y
Thank you for sharing your positive experience at Zelis here on Glassdoor. We are proud to have the best talent in the industry and we’re glad you’re enjoying the collaborative culture we invest in at Zelis. We are committed to building a more diverse, inclusive, and equitable organization with people that inspire one other to bring unique perspectives and experiences to work. In fact, our business resource groups (BRG) including Zelis Pride, Women of Zelis, Veterans of Zelis help provide open and safe forums for Zelots to come together and share lived experiences and speak up about critical topics. We strive to build a culture of advocacy and allyship and hope to encourage inclusion at all levels of our organization. Zelis is on a journey to becoming an industry leader in healthcare payments and that starts with our amazing people. Thank you for being part of Zelis.

Explore other reviews about Zelis

5.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I 've been with Zelis for more than 3 years, and it's been a great place to build a career. One of the biggest benefits is the flexibility. Working remotely has allowed me to maintain a healthy work-life balance, which is incredibly important because my family is my top priority. I've always felt trusted to manage my work while still being present for the moments that matter most outside of work. The company has created an environment where employees are empowered to do their jobs without unnecessary micromanagement. Leadership encourages collaboration, and I've had opportunities to learn, grow, and contribute in meaningful ways. The culture is supportive, and I've enjoyed working alongside talented colleagues who genuinely care about helping each other succeed.

Cons

Like any growing organization, there are times when processes and priorities change, which can take some adjustment. Clear communication during periods of change is always appreciated, but overall, these have been manageable and haven't taken away from my positive experience.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO Some Co-Workers if you’re lucky

Cons

They move too fast. They are so interested in a profit that they will choose quantity over quality in releasing products & services to clients. They are terrible about having processes in place and support or training. It is very much a “wing it” type of environment in a way. Work life balance was good until they started making people come into the office if you’re within a 50 mile radius of one of their corporate offices even if you initially were hired to work remote and even if nobody from your department or team even works at that said office. You ultimately will leave home working remotely to drive up to 50 miles to go into an office to work remotely. I thought pay was good until I started seeing what other companies were paying for the same type of work.

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