Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Zelis

      Engaged Employer

      Zelis reviews

      Great People and Benefits / A Little Unorganized - Project Manager Zelis Employee Review

      3.0
      Aug 30, 2023
      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people! The excitement among "Zelots" is felt throughout the organization. Girl bosses run the organization, which is something amazing to see! This is a huge contrast to other companies I've worked for where most if not all the top positions are held by men. The CEO is dynamic, a clear communicator, and displays genuine care for the employees in the company. The company is made up of lots of smaller acquired companies and is working towards "One Zelis" to make sure all areas are aligned and part of the larger story of the company. There are growing pains with this, but I feel the company is doing a good job of bringing people together around this idea. Leaders at the company are supportive and do their best to make sure employees have opportunities to grow. Managers also do their best to make sure employees can prioritize their personal health and families. Great place for remote work. Some teams don't have this option due to the nature of their work, but for those who can work remotely this is a huge plus. Equipment provided by the company, good orientation, decent IT support. This is a camera-on, kind of company which allows people (even when working remotely) to know each other. Good medical, dental, etc. benefits / 401k / unlimited PTO / access to LinkedIn learning and other discounts.

      Cons

      The division I'm part of has kind of a "start-up" feel and is really unorganized and has a generally unclear feeling about process and roles. I am confused pretty much every day because there are no documented processes, and the things that are documented are all over the place and hard to find. You have to thrive on long-term/ongoing ambiguity to be okay working here, otherwise you will burn out quickly. People want to change this, but it doesn't seem there is consensus on how to change it. This is part of the growing pains I think, but it's not an easy environment in which to be effective. There are some teams that are super protected and will not answer questions, join client calls, or respond to production defects in a timely manner. This makes it difficult to move things forward for clients.

      avatar
      Zelis Response
      2y
      Thank you for taking the time to write us a review on Glassdoor - we truly appreciate it. It's important to us to hear what we are doing well and what we need to improve on with every associate experience. We are proud to have the best talent in the industry and we’re glad you’re enjoying the collaborative culture we invest in. One of our core values is “Champion collaboration” and we believe we are stronger when we work as one team. We’re happy to hear you connected with our people and values. We recognize that Zelis has undergone quite some change in the past few years as we explore new opportunities. We work very quickly and that’s exactly what it takes to make the IMPACT we strive to make with our clients. With that said, our priority is ensuring that our employees are a part of Zelis’ evolution. If you have thoughts on how we can offer more support during these times of change, we’re all ears. Please feel free to reach out to us directly at peopleandculture@zelis.com as we are more than happy to discuss these and any other concerns you may have further.

      Explore other reviews about Zelis

      5.0
      Jun 29, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I 've been with Zelis for more than 3 years, and it's been a great place to build a career. One of the biggest benefits is the flexibility. Working remotely has allowed me to maintain a healthy work-life balance, which is incredibly important because my family is my top priority. I've always felt trusted to manage my work while still being present for the moments that matter most outside of work. The company has created an environment where employees are empowered to do their jobs without unnecessary micromanagement. Leadership encourages collaboration, and I've had opportunities to learn, grow, and contribute in meaningful ways. The culture is supportive, and I've enjoyed working alongside talented colleagues who genuinely care about helping each other succeed.

      Cons

      Like any growing organization, there are times when processes and priorities change, which can take some adjustment. Clear communication during periods of change is always appreciated, but overall, these have been manageable and haven't taken away from my positive experience.

      2.0
      Apr 13, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work/life balance, generous PTO

      Cons

      • Excessive management layers: There are too many layers of management, many of which seem focused on self-preservation rather than supporting the team. This creates unnecessary bureaucracy, leaving employees bogged down with low-value tasks and corporate checkboxes instead of meaningful work. • Outdated technology and resistance to innovation: The tech stack is significantly outdated, and there is a clear resistance to adopting modern solutions. For example, I was penalized for incorporating AI into development work, despite other teams being encouraged to use tools like ChatGPT for less impactful tasks. Opportunities to implement cost-saving, AI-driven solutions were dismissed without proper consideration. • Unsustainable expectations for advancement: Promotions appear to be reserved only for top performers who are willing to prioritize work above all else. The expectation to “eat, sleep, and breathe” the job creates an unhealthy work-life balance and limits growth opportunities for otherwise strong contributors.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Zelis jobs | Zelis salaries | Zelis benefits | Zelis interviews
      Zelis reviewsZelis Project Manager reviewsZelis review