Craziest job I've had - Customer Advocate Zen Planner Employee Review

1.0
Jul 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Some fun perks of the office, seemed like a good fit at first

Cons

Inexperienced leadership run it like a high school lunch room. Managers leave before you do, leaving you isolated on an island. New people stayed to close down all tickets and dealt with mad Australians and all kinds of things which didn't make a lot of sense. Schedule made me feel like I was in the restaurant business again. 7-4 one day, 10-7 the next, then 8-5, 9-6, then 7-4 again. I had never seen any tech companies with schedules like that. Before a long weekend all managers left super early and new people were stuck dealing with tickets and bugs. The software has more bugs than a budget motel.

avatar
Zen Planner Response
5y
Thank for your review. We do like our offices and think our perks are fun, too! Our customer service team provides support for health and wellness customers in many different time zones, which drives the need for different schedules. This is not unique to Daxko, but we appreciate your feedback on the scheduling. As far as the “inexperienced leadership” – we do provide many internal opportunities for team members to be promoted into leadership roles to give them career growth. With those promotions, we also offer several in-depth leadership training sessions and resources. If you have any suggestions or want to discuss your concerns, we recommend you reach out to the People Development team. We are always open to listen and receive feedback.

Explore other reviews about Zen Planner

5.0
Mar 21, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zen Planner is a great company! We have gone through a lot of changes within the last 3 years, but I feel like we have come out the other side a lot stronger. The leaders at ZP/Daxko (our parent company) are amazing people and they are always very open to feedback and are continuously striving to be better and better. They practice what they preach and are very transparent and are very quick to admit when they have made a mistake and correct it. Even though ZP and our parent company (Daxko) have grown a lot over the past 3 years and have become a little bit more corporate, we still have a really great entrepeneurial and growth-mindset culture. I see ZP as a very strong company even in the midst of all of the challenges with COVID and I feel really grateful to be part of such an amazing company.

Cons

None that I can think of

avatar
Zen Planner Response
5y
Thank you so much for your review! We are thankful for wonderful team members (like you!) who propel the growth of Zen Planner/Daxko and our impact in an industry that is poised for a strong comeback this year!
3.0
Dec 5, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

While the majority of these pros have slowly changed since the introduction of our new CEO, the one thing that still remains is the innate and genuine care each Zen Planner employee has for one another. The praise and willingness to help each other will forever be an amazing quality and it has allowed me to, for a long time, look past the insensitive changes taking place amongst upper management. Other perks include: free Friday lunch, dogs in the office, beer on tap, team events and company swag.

Cons

Since being acquired, it has become extremely evident the fire that once resided in our senior leadership team and made its way down to the remaining employees has burned out. The passion and motivation from all employee levels has been stifled by abrupt changes and the inability to communicate these changes effectively. Those who once had a voice and a direction have been muted and pushed to the side; including the leadership team who has had the employees back. The pay is horrible compared to industry standards. Denver is a mega tech center, its time to start competing or lose your brightest talent to surrounding companies.

7
avatar
Zen Planner Response
7y
Thank you for taking the time to provide us with your review. We’re happy that you value the same things we see as our greatest assets, the people and their passion. As for the changes, we want to point out that during change it’s often difficult to see the big picture strategy behind the changes being implemented. We are strengthening our business structure and processes to achieve a long-term plan for rapid growth that will provide more opportunities to our team members and value to our customers. We are learning as we grow and have taken the necessary action to make sure that our communication is consistent and clear moving forward. Examples of this include weekly announcements and recognition during the Free Friday lunch for all team members and a monthly All Hands with Zen Planner leadership to communication updates on the business. These two venues are in addition to the Daxko Nation All Hands that has been held monthly with updates from our CEO and Senior Leadership Team. With our new vision of Making the World a Healthier, Happier place, we believe that 2019 only holds greater things towards our success. We encourage you to meet with your team lead or leadership team member and share this feedback with them directly. They can walk you through in more detail, the goals for the changes and more importantly, all the great things that aren’t changing, like our standard for living by values, hiring top talent and serving the industries we love.
See reviews by: Helpful|Rating|Date|All