Avoid If Possible - Anonymous employee Zepz Employee Review

1.0
Mar 14, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I initially joined Sendwave, and it was a company that respected both our users and its employees. Our leadership wasn't perfect, but they were consistent and honest, and we were successful while being ethical.

Cons

Since Sendwave's acquisition by WorldRemit (and make no mistake, there is no Zepz we just at WorldRemit), everything has gone downhill. Leadership purposely misleads employees or stonewalls direct questions. Our teams are fully remote and used to meet up periodically, and now this only happens selectively (and seemingly participants are chosen by paygrade or office politics.) Despite being by far the more profitable part of the company, Sendwave employees have been laid off with neither notice for themselves,n or the bare minimum of communication to those of us left behind. Seriously-- they didn't even make an announcement to employees about layoffs that already happened. WorldRemit has much sparser benefits and a distrustful, bureaucratic, permission-first, highly political culture. It's not clear at all what this leadership values (if they have values?) besides what they report to their board. When you add all of this with the overwhelming lack of diversity at the highest levels, it's clear we're headed in the wrong direction. If you have the option of another employer, I'd choose to go work there instead.

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Zepz Response
3y
Hi, thanks so much for your review! We're really sorry to read your comments and to hear your current feelings towards the integration. We want everybody to feel great about working here. These stages of integration where we are merging two cultures as well as forming a new one as one team can be tough so we appreciate your concerns. Like many companies during this climate, we have had to take tough decisions from time to time. We always do this through the lens of how we can best support our customers and users. We do understand the importance of our team members feeling psychologically safe and like they can trust the decisions we make so these comments have been fed back to our leadership team. We are at the stage where we are building our culture as Zepz and learning as we grow so all feedback is useful. Through listening to feedback on Peakon, holding culture sessions and forming our culture committee we've seen positive progress in this. We would love to have you be a part of the culture community discussions if it's of interest so we can get to a place where you feel like your voice is heard. Thanks so much and please do not hesitate to reach out to your People Business Partner, your line manager or your ExCo member to discuss any of these concerns further.

Explore other reviews about Zepz

5.0
Feb 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zepz is a mission-driven company with an engaging, dynamic workplace. There is a strong focus on speed and innovation, using modern technology to stay agile and quickly deliver competitive products. The fast pace suits people who thrive in a constantly changing environment. The company expects high performance but trusts employees with ownership to drive meaningful results. Executive leadership has successfully guided the company through some challenging times, making necessary decisions to focus on providing the best products for customers.

Cons

While a remote-first culture offers flexibility and autonomy, the distributed nature of the teams can sometimes lead to challenges in real-time collaboration, requiring a strong emphasis on proactive, asynchronous communication and organization.

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Zepz Response
4mo
Thanks for taking the time to leave a review, it's great to hear your feedback.
4.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Zepz is an environment where you are given the stage to drive meaningful, global impact if you have the grit to own it. My own journey here has been one of constant evolution spanning multiple roles within the People Team. During my tenure, the culture has matured significantly, moving from a "merger" phase into a unified, high-performing fintech with clear "Next-Gen Commitments": Outcomes, Velocity, and Integrity. Zepz is unapologetically high-performing, and for those who are curious, resilient, and cognitively agile, the professional fulfillment is immense. Pros: - Mission with Heart: Everything we build is centered on empowering cross-border communities and celebrating the impact migrants have on global prosperity. - Growth & Discovery: It’s an "adventure" environment where you can sharpen your skills on big, "sticky" problems that actually transform the working environment. - Performance Pays: There is a real commitment to ensuring that getting performance right pays dividends for our people, with a rewards strategy that differentiates impact. - Remote-First Flexibility: We focus on objectives and outcomes rather than desk time. But, expect to be held accountable for your outcomes, or lack thereof.

Cons

Cons / Reality Check: Not for Everyone: If you prefer a slow pace or highly prescriptive roles, you will struggle. Self-motivation and a "bias to action" are non-negotiable. Velocity is High: The pace is relentless. The ability to self manage and maintain a high level of personal accountability is an absolute requirement. Constant Evolution: You have to be comfortable with change and ambiguity. Expect to routinely operate with less than ideal information and/or time.

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Zepz Response
4mo
Thank you for sharing such a detailed and inspiring review of your journey at Zepz. We are delighted to hear that you have experienced an environment where you are given the stage to drive meaningful, global impact and that your own tenure, particularly within the People Team, has been one of constant evolution spanning multiple roles. This level of personal and professional growth is exactly what we strive to offer our talent. We appreciate your recognition of our cultural maturation from a "merger" phase into a unified, high-performing fintech anchored by our clear "Next-Gen Commitments": Outcomes, Velocity, and Integrity. We are, as you noted, unapologetically high-performing, and it is incredibly rewarding to know that those who are curious, resilient, and cognitively agile find the professional fulfillment here to be immense. Thank you for your dedication and for encapsulating what makes Zepz such a unique and rewarding place to work. We wish you continued success in your evolving career here.
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