Failing startup cutting off its own limbs - Marketing Zepz Employee Review

1.0
Jan 1, 2024
Recommend
CEO approval
Business Outlook

Pros

camaraderie over the unanimous sense that we are all on the chopping board

Cons

the company has a complete inability to determine a path forward and stick to it, with constant turnover across all levels (in less than 3 years, there were 2 CEOs, 3 CMOs, 2 COOs, 2 CFOs) and a complete lack of accountability to any individual or group of people to create a working model that stays around long enough to actually get anything done. Budgets get reforecasted at least twice a year (typically more) and every single person is expendable, regardless of performance or impact, as a result of the inability to pick a plan and stick with it. The primary motivation for any given plan is how to spend as little money as possible, wasting the talent of many individuals that come from larger brands with hopes to do the "disruptive" work in tech promised by recruiters and leaders. The work is asked to be done on a laughable budget that often doesn't even allow for assets to be developed for campaigns. This is a "disruptive" and "breakthrough" tech company that can't automate basic systems that have led to customers being unable to send money home to sick family members, and then tries to quiet the upset customers by hiding comments and shutting down suffering corridors, rather than look in the mirror and have an ounce of accountability. Budgets are so tight that leaders were forced to deny people standard travel regulations for travel this year. To that end, the senior team is constantly going on retreats and then simultaneously turning around and telling teams they need to cut budget. This is the culture being pushed to the organization. Benefits and basic tools and elements like how to use Slack are not consistent across the organization and when the staff complains about the stress this causes, they are asked to be patient because the teams are stretched so thin. In some instances, people weren't paid correctly for months, and were still told to be patient with no timeline for resolution.

Explore other reviews about Zepz

5.0
Feb 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zepz is a mission-driven company with an engaging, dynamic workplace. There is a strong focus on speed and innovation, using modern technology to stay agile and quickly deliver competitive products. The fast pace suits people who thrive in a constantly changing environment. The company expects high performance but trusts employees with ownership to drive meaningful results. Executive leadership has successfully guided the company through some challenging times, making necessary decisions to focus on providing the best products for customers.

Cons

While a remote-first culture offers flexibility and autonomy, the distributed nature of the teams can sometimes lead to challenges in real-time collaboration, requiring a strong emphasis on proactive, asynchronous communication and organization.

avatar
Zepz Response
4mo
Thanks for taking the time to leave a review, it's great to hear your feedback.
4.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Zepz is an environment where you are given the stage to drive meaningful, global impact if you have the grit to own it. My own journey here has been one of constant evolution spanning multiple roles within the People Team. During my tenure, the culture has matured significantly, moving from a "merger" phase into a unified, high-performing fintech with clear "Next-Gen Commitments": Outcomes, Velocity, and Integrity. Zepz is unapologetically high-performing, and for those who are curious, resilient, and cognitively agile, the professional fulfillment is immense. Pros: - Mission with Heart: Everything we build is centered on empowering cross-border communities and celebrating the impact migrants have on global prosperity. - Growth & Discovery: It’s an "adventure" environment where you can sharpen your skills on big, "sticky" problems that actually transform the working environment. - Performance Pays: There is a real commitment to ensuring that getting performance right pays dividends for our people, with a rewards strategy that differentiates impact. - Remote-First Flexibility: We focus on objectives and outcomes rather than desk time. But, expect to be held accountable for your outcomes, or lack thereof.

Cons

Cons / Reality Check: Not for Everyone: If you prefer a slow pace or highly prescriptive roles, you will struggle. Self-motivation and a "bias to action" are non-negotiable. Velocity is High: The pace is relentless. The ability to self manage and maintain a high level of personal accountability is an absolute requirement. Constant Evolution: You have to be comfortable with change and ambiguity. Expect to routinely operate with less than ideal information and/or time.

avatar
Zepz Response
4mo
Thank you for sharing such a detailed and inspiring review of your journey at Zepz. We are delighted to hear that you have experienced an environment where you are given the stage to drive meaningful, global impact and that your own tenure, particularly within the People Team, has been one of constant evolution spanning multiple roles. This level of personal and professional growth is exactly what we strive to offer our talent. We appreciate your recognition of our cultural maturation from a "merger" phase into a unified, high-performing fintech anchored by our clear "Next-Gen Commitments": Outcomes, Velocity, and Integrity. We are, as you noted, unapologetically high-performing, and it is incredibly rewarding to know that those who are curious, resilient, and cognitively agile find the professional fulfillment here to be immense. Thank you for your dedication and for encapsulating what makes Zepz such a unique and rewarding place to work. We wish you continued success in your evolving career here.
See reviews by: Helpful|Rating|Date|All