Few Huge Positives, Many Negatives. - Anonymous employee Zillow Employee Review

2.0
Apr 6, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good starting pay for new employees. Very aggressive commission structure with a potential to make a lot of money . Work hard play hard atmosphere. They like to party. No micro managing and you can set your own schedule. Provide leads. Great benefits. Have a very knowledgeable veteran staff. Quick turn time on loans. This is a great place to make money if you already know the mortgage industry.

Cons

The training is a joke. High employee turnover rate. The provided "warm leads" are not the best quality. Most of the leads won't answer and have already been called many times by other lenders. Many of the leads who answer are not open to discussion or do not qualify. Learning resources are scarce. The overall culture towards training is negative and many people are annoyed when others ask questions. The compensation recieved for a team leader's personal success highly surmounts the compensation received for the success of the team that he or she is responsible for. They don't really care if you succeed. The cultural importance of providing good and fair products for customers varies greatly depending on the loan officer. The work to life balance is terrible. They expect you to work a lot and those who are successful work around 55-60 hrs a week.

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5.0
May 13, 2026
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Pros

Great company to work for

Cons

Long hours with low pay

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2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

6
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