Client engagement specialist - Client Engagement Specialiat Zillow Employee Review

2.0
May 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, they keep a stocked kitchen

Cons

If you work in PAC you are nothing but a work horse. They do not care about you as a person. Work life balance is a complete joke!. This department brings in the most money for the company year they are treated the worst. All holidays except for Christmas day and thanksgiving day have now been taken away. But only from this department.

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Zillow Response
10y
Thanks for the feedback. I appreciate the honest opinion. We're trying to strike the right balance between providing the right customer experience and also providing a great work environment. The number of days off is actually the same. If you're asked to work during one of the standard holiday days, you would have the opportunity to take another day off. I hope the positives of Zillow and the positive impact of this important work can offset your concerns here, but I'd be happy to talk with you further about it to get more feedback. Feel free to reach out to me at any time - tonys@zillow.com.

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Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

1
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