Great company, growing department with some growing pains. - Client Engagement Specialist Zillow Employee Review

3.0
Oct 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Great Health benefits with premiums covered at 100%, two fully stocked kitchens with generous amounts of free snacks and drinks, Game room with ping pong tables and more, Yoga and fitness classes provided once a week and the ability to pay for a chair massage on Fridays right in the office and the option for a 4 day work week is great.

Cons

Communication among leadership team, continued training on products and cross training in other departments, feeling separate from the organization as a whole as your work schedule, and holidays do not align with the company, tech issues can be very difficult when your are super reliant on your tools to produce numbers that are used to determine your overall productivity but tech issues have seemed to be a constant issue since day one so you learn to just work with what you got. Not hiring people who are actually experienced in a call center environment is also pretty challenging.

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Zillow Response
9y
Thank you for the detailed and thoughtful review. It has been a challenge growing the Premier Agent Concierge team so quickly (and building/scaling the tools at the same time), and a lot of the concerns you note are a result of the speed (surprising even to me!) at which we've grown. The good news is that we're making lots of progress on all fronts (tools, training, features, and more), and I would expect you to see the fruits of that work over the next few months (and it will continue to get better over time). I'm glad you're overall happy and you see this effort as "game changing" (which it is!). I'm hopeful that with the evolutions and improvements in the works (per above), you'll be even happier in the future. As always, feel free to email me directly with any additional comments or suggestions - tonys@zillowgroup.com. Thanks again!

Explore other reviews about Zillow

5.0
May 2, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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