Great Place To Work - Client Engagement Specialist Zillow Employee Review

4.0
Mar 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Amazing company culture, very transparent in every aspect, office is open with no private offices (not even for the head honchos) so it is a very welcoming and not intimidating atmosphere. Amazing stocked kitchens and games and clubs to participate in. Great company parties and happy hours and the benefits are insanely good. Bonuses are awesome.

Cons

They changed the promotion time from 6 months to 12 months, which is understandable but a bit frustrating when you started in entry level expecting to be moved up to a position in the time frame they said. Changes to SOP isn't always clear or communicated clearly to everyone. Benefits are amazing but the hourly wage could be a llittle more competitive considering living costs in the area.

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Zillow Response
9y
Hi, thanks for the feedback! You listed all my favorite things Zillow does well. But, keep pushing us to do better. If we continue to build a high performace culture, we'll continue to provide incredible value to our consumers and clients. I'm sorry you felt communication around growth guidelines and our operating procedure changes are less than ideal. We should be crystal clear on those fronts. Thanks for pointing that out. We can do better. If you have other great suggestions, please ping me any time at jrg@zillowgroup.com

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5.0
Jul 16, 2026
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Pros

remote culture as well as excellent benefits

Cons

not enough transparency into company wide issues

2.0
Jul 1, 2026
Recommend
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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

7
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