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Great, just not for me - Associate Client Engagement Specialist Zillow Employee Review

4.0
May 7, 2017
Associate client engagement specialist
Recommend
CEO approval
Business Outlook

Pros

Benefits, benefits, benefits. The higher-ups seem to always be willing to talk, strategize, and be of support. My director supervisor was incredible; always went to bat for me and the team, practiced transparency constantly, and was always trying to keep the team moral high. The office is beautiful with amazing views and has tons of free food and goodies. After a year of work, you have the option of considering other teams. This was a great incentive and provided hope and various career paths. I was not at Zillow long enough to experience this so I am not sure how smooth or competitive the process is.

Cons

People you walk by won't always smile or say hello, of course due to the size of the office, but this often does make things feel a tad bit "cliquey". The associate client engagement specialist role is very repetitive and doesn't offer much room for creative or critical thinking. The hours are tough, 4 10-hour days, and are not for everyone. Although throughout training we were told our customer support conversations with consumers would mostly be positive, I have to disagree. People in this role are restricted to always being on the phone/email/text, hence are not able to go to most special office events or "all hands" meetings.

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Zillow Response
9y
Hi, thanks for taking the time to give us some feedback. It's great to hear the benefits were a huge plus for you, and that you really liked your manager. The characteristics you outlined are exactly what we strive for. I agree the work and the available shifts are not for everyone, which is why we try to be as clear as we can during recruiting what's available and what the job entails. Thanks for being part of the Zillow family, and best of luck on your next thing! -JR Gast, VP Client Experience

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5.0
Jul 16, 2026
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Pros

remote culture as well as excellent benefits

Cons

not enough transparency into company wide issues

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Zillow Response
1d
We're glad Cloud HQ and benefits stood out during your time with us. Transparency is something we know matters to our people, and we appreciate you naming it. It's feedback we take to heart as we continue to grow. Thank you for your review.
2.0
Jul 1, 2026
Senior software engineer
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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