Fantastic people but culture is beginning to take a backseat - Sales Executive Zillow Employee Review

3.0
Jul 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Best thing about Zillow, bar none, are the people. These are people who will be your lifelong friends and you will genuinely excited to see day in and day out. Training is exceptional. If you want to learn how to sell, Zillow offers some of the best training top to bottom. From learning how prospect, qualify, and close, you will get a great crash course on how to truly sell. Best product on the market as well. Yes there are competitors, like with any business/product, but Zillow is the most known. Some agents will buy from you for the simple fact that you’re calling from Zillow.

Cons

The culture of the Orange County office specifically has changed a lot in the last year. One of the core values is Orange County is a destination sales career. This is getting less true by the week. The Orange County office specifically is beginning to see an exodus of talent and employees who have worked with the company for a substantial amount of time. This isn’t a coincidence and over the past 6 months it’s gotten harder to ignore. Loyalty is lost with Zillow. If you’re the #2 sales executive in the company you will still be let go if you don’t hit your quota for 3 consecutive months. It’s a very “what have you done for me lately” role... But they will make exceptions for people they “like.” There have been instances where someone has missed quota for 3 months but an exception was made. Get on their good side. One of the biggest things Zillow preaches is that you have to fit within the culture. They offer no movement for lateral mobility (in the sales executive role) unless you have consistently met your quota for a year or more. This is a little confusing because there are openings regularly in different departments. If Zillow truly only hires 1% of the people they interview and they deem them a cultural fit, wouldn’t it make sense to let them move into a role where they might succeed? Or at least give them the chance?

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Zillow Response
7y
Thank you for your review! We are proud that you noted our people/teammates are the heart and soul of our Orange County Sales team. I am glad to hear that you built partnerships that are strong and will continue into your next career journey. It is also great to hear that our investment in an incredible training program helped build and develop your skill set. I was concerned to hear that you have felt a shift in our culture. Our sales team’s culture is rich and vibrant, however, we do have performance expectations to achieve. Our performance expectations are designed to reward top performers and provide a compelling compensation opportunity for those who excel. We aim to be consistent and fair in our performance management, and if you experienced anything different I encourage you to reach out to add more details to your comments in this review (feel free to email or call me directly). I appreciate your feedback and wish you luck in your future career endeavors! Thank you, Jami Thomas, Senior Director, Premier Agent Sales (jamith@zillowgroup.com).

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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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