Not a place to develop your sales career - Account Executive, Rentals Zillow Employee Review

2.0
Jun 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Leading up to the pandemic, Zillow's office experience was one of a kind! All the perks you can expect from a tech company as well as colleagues who were great in so many ways. It's the people you work with that is a big standout in what makes Zillow great.

Cons

I have been in the Rentals org (Multi-Family Rentals) for almost 3 years. Over this time, the org has really changed in so many different ways. I've personally had 4 different direct managers at this time as well as 4 different team leads. When I was first hired, it was communicated that career progression is a focus; promotions happen frequently; and that you can expect to move up so long as you consistently achieve your quota. Despite continuously hitting quota, overachieving, and doing more for the greater org, this has not been the case for myself or a majority of AE's in the rentals org . Promotions are only given to the top 10% of the org across all regions (about 40-50 reps) which tends to come out of one of the regions. Despite this, management has received a disproportionate amount of promotions over this time. The role used to have a focus on more methodical/strategic strategies of engaging the industry and our clients but over time it's created a blatant focus on activity inputs. These inputs are forced via micromanagement of leaderships and various tools that record your calls so management can listen to your conversations and track your talk time. If you're looking for a place for career progression and autonomy to do your work, this is not the place for you.

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Zillow Response
4y
Thanks for taking a moment to share your feedback about working at Zillow. We are going through tremendous growth right now, which might incur unintended consequences such as increased processes. Promoting internal mobility and focusing on employees' experience had always been our top priorities, so I would love to connect further with you on your concerns and how we can better improve as a company. Feel free to reach out to me at jamith@zillowgroup.com.

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2.0
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Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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