Its sales: take the good with the bad - Anonymous employee Zillow Employee Review

5.0
Nov 25, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent pay. I made 90k my first year. Most managers are awesome and care about us. Health package is top notch. The product actually works. Most of my teamates are fantastic. people who say its like boiler room are just not being fair or honest. I am not pushy at all and I make really good money. My clients who listen to my advice kick but.

Cons

Long hours. They can work on noise control. Call time is good metric but there better metrics to drive business forward. dollars per min or number of product demonstrations should be weighed in when it comes to daily activity goals.

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Zillow Response
11y
Thank you for the review. Looks like you are in inside sales, probably in our agent sales group which sells Zillow advertising to "Premier Agents" around the country. I agree with you -- we are NOT a boiler room. Zillow salespeople who take an interest in their clients' success can A) make a lot of money, and B) make a difference in people's lives. It looks like you are doing both, and for that, I am grateful. Thank you for being at Zillow.

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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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