Preach Transparency, Practice Vagueness - Account Manager Zillow Employee Review

2.0
Jan 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Great people to work with and great benefits. Speakers come in from other companies to share their ideas and values which I have never experienced elsewhere. Very cool place to work

Cons

I have had one annual review so far and although I got a glowing review my pay increase was well under the national average for 2015. Also, my managers were not able to tell me why my pay increase was so low. So while Zillow prides themselves in being transparent, I have not clue about performance and how I have been evaluated. This makes for a really frustrating outlook in 2015.

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Zillow Response
11y
I’m sorry you feel that you aren’t clear about how your performance and pay was evaluated. At Zillow, we pride ourselves on ensuring that all employees have a clear view around what is expected regarding both performance and compensation for specific job functions. Account Managers in our Sales organization have targets and incentives which we believe are clear and fair. We do appreciate your point of view on this area, and will consider it as we think about changes in the future. Also, feel free to work with your manager or HR Business Partner for more guidance on opportunities to grow and earn more in the organization. Tony Small VP, Sales Strategy

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Pros

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Cons

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2.0
Jul 1, 2026
Recommend
CEO approval
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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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