Zillow

This has been one of the most challenging yet rewarding environments I've ever worked in. - Inside Sales Consultant Zillow Employee Review

5.0

Jun 12, 2015

Inside sales consultant

Recommend

CEO approval

Business Outlook

Pros

The sales floor is a fun place to be. You learn quickly how to multi task or be a part of 4 different conversations at once. Surrounded by all personality types. I don't know how I could go back to working in a boring office, I don't think I could. Lots of events and food around all the time. Unlimited motivation. And not the type where it's all about revenue goals either. Any win is celebrated, especially doing right by your client. The hours are great. If you come in early you can leave early. Even though your manager is right by you and checks in with you all day, you're not feeling micro managed.. Which sounds weird but it's true. The expectations are fair. And transparent. In my old sales roles I felt like my 1 on 1's consisted of both parties BS-ing their way through the conversation. They really care about your personal growth here. And will take you step by step to get there. If you're willing to put the work in. Also- the pay is amazing. If someone tells you otherwise it's because they aren't hitting attainable goals set and may not be cut out for sales.

Cons

You have to be okay with being on the phone ALL day. It's fast pace and you are expected to manage a pretty big book of business. I would imagine this will get better with time, but I do feel like I get stuck with customer service issues that shouldn't be my responsibility to deal with. We need more support in that department. The turn around time for a simple customer service request is way too long. Online marketing and real estate in general are ever changing industries so combining the two it's to be expected...but dealing with the reactions of our clients every time our product changes or restructures in any way can be exhausting. But it comes with the territory and as long as you believe in the product, like I do, then you will find a way to keep things positive and remind your client you're here to help them grow their business.

Zillow Response

10y

Thank you for the great review and actionable feedback. We are certainly committed to creating a work environment that is both productive and fun at the same time. Our business is certainly predicated on a mindset that needs to remain positive and focused in order to maintain a high level of success. I am glad you feel our workplace reflects that philosophy. Your feedback regarding client resolution is appreciated. Our service organization is dedicated to constant and never-ending improvement with regards to all service processes, which very much includes our service levels. I will pass your feedback on to them. Regarding career trajectory, I am a firm believer in transparency around that issue. I am eager to hear more thoughts from you on that subject. Please feel free to pull me aside for a 1 on 1 or reach out to stevec@zillow.com to discuss more of your thoughts. Best – Steve Capezza, Senior Director – Orange County Sales

This has been one of the most challenging yet rewarding environments I've ever worked in. - Inside Sales Consultant Zillow Employee Review

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