A tragedy - Mortgage Loan Officer Zillow Employee Review

1.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Great household name but not worth the headache. The position was not worth the headache for the $12.00/hr base pay. They ramp you up to think it will be a great company but it isn't. Managers give you a feeling that you are just a number, they talk over you, try to step on you, and try to appear to be more competent than they truly are (I assume they lack self esteem and self awareness).

Cons

The interview was a waste of time and the managers don't know how to talk to people. I believe I asked the first interviewer, Lisa, if I should even bother going through in the next step because she indirectly let me know I wasn't a fit for the company. She talked the entire time about irrelevant things and wasted my time. I couldn't tell if she was on drugs or not. The managers made a terrible representation of Zillow as a whole and I wouldn't obtain a loan through the company because of this. The company certainly will go to shambles soon because of terrible leadership. If you treat your people bad, I'm sure you will treat customers bad as well. Management definitely doesn't live by the company's values. Reviews are true about the company and I'm sure the turnover rate is high because of the managers. Management speaks to you as if you owe them something and they behave as if they are entitled to something. They are not likeable people and I have no clue how they got into this industry where it is customer focused.

Explore other reviews about Zillow

5.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

remote culture as well as excellent benefits

Cons

not enough transparency into company wide issues

avatar
Zillow Response
16h
We're glad Cloud HQ and benefits stood out during your time with us. Transparency is something we know matters to our people, and we appreciate you naming it. It's feedback we take to heart as we continue to grow. Thank you for your review.
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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