Pros
Excellent CEO, COO, CFO who truly seem to care about improving the lives of our customers. They also make an effort to talk to employees. They believe in the founders vision, mission, strategy.
Cons
A thick layer of VPs and middle managers who are more concerned about control. They micromanage their direct reports. They seem more concerned about advancing their own careers than mentoring their direct reports. They take credit for the team's performance. They don't seem concerned about collaborating across orgs even if it will benefit consumers. What happened to customers are our north star? Don’t let me get started on big hairy audacious goals and innovation? VPs and managers at Zillow run it like it’s a mom—and-pop family operation. Some VPs are very good at killing ideas without a solid group vetting process. They just shut down a project behind closed doors - even successful pilots! It’s also difficult to tell if anyone gets promoted based on merit after each year’s murky review process. Annual review is a popularity contest. Let's give my favorite person on my team a top rating and the biggest stock bump! While not all teams are poorly managed, this seems to be a common theme in many of this company’s Glassdoor reviews.