It is similar to being in the army: things are infuriatingly complex sometimes (so many systems, different campuses and SOPs), it's easy for incompetence to hide, and to make a common sense change can be a LONG time to accomplish, lots of layers of hierarchy. Some groups are not run well, and it is largely driven by their leadership. Over the last few years certain cross functional groups have had a brain drain as a result of how it was to work in them.