Pros
The pay is competitive. WFH Benefits Not much else
Cons
I have been deprived of the basic tools needed to do my job, overworked, and then written up because of my "poor performance" as if they didn't facilitate that poor performance themselves. This kind of scapegoating and abusive supervision is commonplace there. They will create an extremely hostile work environment for you, but not out of discrimination or malice, but just because they refuse to do their own jobs properly and need a scapegoat. Most incompetent management I have ever worked for in the MS365 Support space. And considering the reviews coming out of sales spaces on this site, it seems that improper business practices, toxicity, and foul play are widespread at this company. This is just my opinion and should not be constituted as a legally binding tip, but if this company seemed to care any less about its own responsibilities or employees, it would probably venture into criminal racketeering.