Pros
Great Local Leaders - the best I've had. Amazing camaraderie and can do attitude despite the massive deficiencies and total lack of professionalism.
Cons
The senior leadership has no clue how to run a sales team. Their tried and true method is to set unrealistic unilateral expectations for everyone. About 1% of the reps get hot leads and buying accounts handed to them. The rest of the reps try to make a go of it alone bringing in new business. NO ISRs. (From 20 dedicated to 3 this year) Spotty Engineers (a handful of bright folks that are run by an unaccountable leader) Software support is abysmal (Field headcount from 7 to 2 this year.) If you do produce gross profit, then your "base" (The draw is sold a base during the recruitment process) is retracted. Every quarter we are given a variety of motivations - always from the comfort of mass one size fits all email. Generally, they are negative, hostile threats about our employment. Then a day or two after the quarter ends, more hollow, ridiculous "promises" (lies) are issued. The latter are laughable because they are usually 180 degrees from the previous marching orders. The net affect is my peers have absolutely no respect for these people. The disconnect between reality and the upper management's facade is mind boggling. They say and everyone in business knows you need organic growth, I feel like there is an army of people against me that work at the same company. Training is minimal. You really have to learn your way. When there is training it is scheduled at the least logical time and you are sent at least 12 threatening emails about attending it even if you already have the certification. Office culture is surprisingly still somewhat positive. That is because of a few good people. The entire company is being run on a ticketing system. So a typical transaction goes like this: Request from end user at client - Sales Rep asks inside sales to research it and quote it for the client. Inside Sales opens a "case" to have someone else do it. Even if it is a task that can be done by "Googleing it" in 15 seconds. If everything goes well, the person working the case gets the answer in a couple hours and the quote is issued in a couple hours. If not, it goes into an endless finger-pointing loop where the client gets angry and the sales rep is forced to sort through the mess at after-hours when they are catching up on the mountain of other things that have fallen through the cracks.