Pros
Intention is everything. Overall, the majority of management never comes across as intentionally trying to be disrespectful or ignore their employees. A majority of everyone, including management, HQ, clinic staff are positive, friendly and easy to talk to. If you work in the clinic, expect to work either every Sun - Wed or every Wed -Sat . This is good in that you get 3.5 days off a week, bad in that most of the days you work are 10 hours + and you will never have an entire weekend off since you will always work a Saturday or Sunday. You are expected to see every patient that comes through the door unless they are an unstable emergency that should go to the ED- good for experience and bad for stress. There is a large emphasis on clinical excellence and practicing evidence based medicine. Providers are very closely monitored on their medical providing, charting, patient complaints, etc. There are also monthly meetings where clinic staff meet and discuss up to date information on various medical topics to keep us in tune with changes in medicine. The base of specialists that work at ZoomCare are expanding so providers are capable of referring to psychiatry, derm, etc. and keep everything in the same system.
Cons
The pay for a mid-level provider is ambiguous. You are considered salaried so you are exempt from overtime, yet you are paid hourly. Also, after working for a few months your pay becomes based on how many patients you see. This can be extremely difficult on providers that are at slower clinics or have to share with a second provider. Attempts to address this with management are followed with dismissive excuses. The only way to address this seems to be working extra shifts. Hours - see pros. The Wed-Sat schedule is clearly not desired and difficult to keep staffed but management does not recognize this. You end up working more nights and give up every Friday and Saturday. No one wants it. You are not allowed to ask for time off around the holidays. Since they are open 365 you get to request which holiday you would like more time off around but it is not guaranteed to be granted. Being "ZoomCare" a large emphasis is based on always being on time, and your "timeliness" is monitored by management. This can be very difficult having to see most every patient that comes through the door in 15 minute appointments at the busier locations. There is one clinic assistant in the clinics that is responsible for everything the provider doesn't do. (They will not take vitals but do everything else). They are frequently overworked, stressed, and report how underpaid they are. Turnover is extremely high, this makes working in the clinics difficult with the inconsistent clinic assistants. Headquarters and human resources staff frequently come across as stressed and overworked. They all report constantly working from home past regular hours and having to pioneer positions on their own with little support. (On the pros side, you could look at this as a good position for an ambitious person that wants to start from scratch with a quickly growing company) The largest complaint from patients is always the cost of the visit. They are not allowed to be told what their visit will cost when they arrive for their appointment so they are frequently surprised going to check out. This really should be changed so they know exactly what they will be paying BEFORE being seen. There is a required monthly meeting where you call in and listen to one of the CEOs discuss a topic for 30-45 minutes. A large majority of the calls seem self congratulatory and not addressing any topic in particular.