Great Clinic Staff Very Poor Upper Management - Clinic Associate ZoomCare Employee Review

2.0
Mar 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Helping patients Working with highly intelligent clinicians and team of coworkers Benefits (covered a lot)

Cons

Substance of healthcare provided by benefits Upper management High turnover rate in middle and upper management leads to chaos. Not being heard Favoring the opinions of medically uneducated managers over medically trained, licensed clinicians. High turnover rate of clinicians and clinic staff. Management team routinely focused on minutia while avoiding real problems. I was harassed continuously in meetings that took me away from my work and wasted my time for not wanting to do sales pitches to sick patients when they were checking in or out of their appointments. I declined to do sales pitches in healthcare based on having integrity and valuing the patients over profit. Instead of simply understanding my boundaries, I was routinely bullied and harassed for having integrity. At one point management came to my clinic and asked me if I knew what issue they were called there to talk to me about. Apparently they were not informed as to what the meeting they had called me in for was about. A form of intimidation through chaos, Upper management represented chaos and incompetence. In the time I was there we had three CEOs. Consistently being replaced because they didn't meet the demands of their stockholders who consistently put profit over peoples health. The majority of upper management consisted of people who had no medical background. Who came from other industries, not related to healthcare with more experience in retail and sales.

Explore other reviews about ZoomCare

5.0
Aug 22, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of flexibility to work around schedules for childcare, appointments, etc. I feel supported and respected by my colleagues as well as my supervisor. I feel I am paid fairly for my experience and job duties.

Cons

Maternity leave could be better! It is also a newer company, so change is always happening which could be a con for some folks.

2.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I had a great direct supervisor. There's a "we're all in this together" energy. You can tell that some middle managers really care about their teams.

Cons

Upper management. They were sloppy, never seemed to be on the same page about anything. some of the executive managers didn't pay attention to company policies and would space out in their own meetings. Very little accountability and rules were only applied for some coworkers.

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