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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      Good Place to work - Customer Solution Analyst ZoomInfo Employee Review

      4.0
      Mar 3, 2026
      Customer solution analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid work model with 3 days work-from-office per week, offering good flexibility. Supportive and employee-friendly administration team. Complimentary food and snacks provided at the office. Cab facility available for commute convenience. 1 month paternity leave, which reflects a family-supportive policy.

      Cons

      Growth progression follows a structured level-based framework (L1, L2, L3) with predefined expectations at each stage, similar to a service-based model. In a product-based environment, there could be more flexibility to recognize individual performance and fast-track growth based on impact and capability.

      avatar
      ZoomInfo Response
      3mo
      Thank you for taking the time to share such thoughtful feedback. We are glad the hybrid model, workplace support, and benefits are working well for you. We also appreciate your perspective on growth progression. We want performance and impact to be recognized, and we are continually working to ensure development paths feel clear, fair, and motivating. Thank you for the advice on differentiating opportunities for top contributors. – Whitney Littman, ZoomInfo VP of Customer Success

      Explore other reviews about ZoomInfo

      5.0
      Jul 6, 2026
      Sr. director human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong career growth for high performers, Great Pay and Benefits, Flexibility and supportive peers, Top Tier software and data tools!!

      Cons

      Hyper competitive and sometimes feels draining but everyone pushes for win which is great.

      5.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

      Cons

      The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

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