Growth, Culture, and People - Customer Success Manager ZoomInfo Employee Review

5.0
Mar 24, 2017
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved every minute of working here. They took a real chance in hiring me being that I was the youngest person on my team by probably 5 years (or close) and had no sales/account management experience, but I was motivated. After my two weeks of training my confidence had boosted significantly. Prior to starting here I had hesitance with role playing and being on an open floor where I might sound funny to other people but the training was fantastic, the feedback was extremely helpful, and I had all the help I needed. Senior management was always willing to help and were great at communicating/getting involved with tough situations I may have not had the experience to handle up front. The best part about working here is the people that I had the pleasure of working with each day. There is no other office environment like this. You can be yourself and interact with everyone around you, but when it's time to work, it's time to work. Regardless of where you are in your career I highly recommend working at DiscoverOrg. I had no intention of leaving unless my "dream job" came along and by sheer luck/timing, it did. Hats off to Henry and all senior management for creating a place like this. I'll miss everyone I worked with.

Cons

The Finance team is an absolute Godsend and I am forever grateful for their help. With that being said, work directly with your manager if you have any questions about your commission report. The individual responsible for putting them together doesn't like to be questioned. In this instance, a mistake was made and I asked a question about it-- but to the wrong person. It was handled poorly up front, but fixed in the end.

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ZoomInfo Response
9y
We're thrilled that you had a great experience at DiscoverOrg. You're spot on that we look for motivated and successful people to join our team, and we invest in our employees with extensive and ongoing training to ensure everyone can be successful in their career at DiscoverOrg. If things don't work out .... you know where to find us!

Explore other reviews about ZoomInfo

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

Cons

The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

4
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ZoomInfo Response
1w
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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