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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      Best Job I've Ever Had - Customer Success Manager ZoomInfo Employee Review

      5.0
      Oct 24, 2019
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's now ZoomInfo, but I started when it was DiscoverOrg. I gotta say my favorite part of working here is the culture. Every person here knows how to grind, and we're expected to. I'm incredibly fulfilled in my role and excited to be working for a company growing this fast. I moved around a few times before finding the position I fit best in (worked as a CDR, then Account Manager, and now a CSM), and it's seriously the best fit for me. I don't feel like my opinions need to be kept to myself, and the culture of the sales team is to ask as many questions as you can so we can all get better together. Never had a person respond to a question I've asked with anything other than a desire to help. Training is wonderful - even if you have never worked for a SaaS company, it's comprehensive and you know more than customers after the first 2 weeks.

      Cons

      The environment here can get negative, especially when it comes to big change. Because the company is growing quickly, we have a lot change - the comp plan was restructured mid-year and a lot of people got angry about it. You have to be comfortable with not knowing everything sometimes - decisions can be made last-minute and don't have a ton of lead-in all the time.

      avatar
      ZoomInfo Response
      6y
      The culture at DiscoverOrg/ZoomInfo is one of a kind. We're glad you're taking advantage of the great training we offer, and appreciate you sticking with us through our company's evolution. We look forward to sharing more successes in the future.

      Explore other reviews about ZoomInfo

      5.0
      Jul 6, 2026
      Sr. director human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong career growth for high performers, Great Pay and Benefits, Flexibility and supportive peers, Top Tier software and data tools!!

      Cons

      Hyper competitive and sometimes feels draining but everyone pushes for win which is great.

      5.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

      Cons

      The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

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