Great Product, Not a Great Place to Work - Account Executive ZoomInfo Employee Review

2.0
Mar 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Phenomenal product. Best business intelligence/contact data solution out there and the solution works which makes it easy to get behind and sell. They have snacks, hot and cold brew coffee and subsidized vending machines with lots of beverages but this is mostly to keep you going while working extremely long hours.

Cons

DiscoverOrg acquired ZoomInfo in Feb 2019. The end result has been the development and launch of a truly incredible product which very much works. Unfortunately, along the way the company has assumed DiscoverOrg's corporate identity which completely shifted the ZoomInfo culture and work environment. The real problem with this is the hard work and dedication that goes into the development, support, and sales of this product goes completely unnoticed by leadership as they are always expecting and pushing for more. Leadership works everyone like dogs all while making constant changes, incorporating new processes, goals, deadlines and metrics that they want to see achieved without taking into consideration the real bandwidth of their employees' work capacity. Benefits are relatively limited for such a fast growing company and they haven't indicated any plans of providing stock options to employees who have no vested equity in the company. Leadership also constantly keeps employees in the dark about what is going on with decision making and they tend to drop huge announcements/changes on people with little-to-no consideration for the impact that they will have on their job, performance and morale. Company culture sucks. They don't offer company sponsored events or any fun activities outside of work (didn't even have a holiday party in 2019) and people are so focused on "hitting their number" that there tends to be a "keep your head down and work" culture that yields little employee engagement or enjoyment amongst co-workers.

avatar
ZoomInfo Response
6y
Thank you for your feedback. Acquisitions always come with hurdles when attempting to combine two cultures and our team is constantly working towards building a truly exceptional culture as a result. We take any opportunity to learn where improvement is needed, and we wish you well in your future endeavors.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

avatar
ZoomInfo Response
2d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
avatar
ZoomInfo Response
2d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
See reviews by: Helpful|Rating|Date|All