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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      Great People, Horrible Stress and Management - Customer Support Specialist ZoomInfo Employee Review

      1.0
      Sep 9, 2020
      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The people I worked directly with are all awesome people. The front line employees are the best people at the company. - When at the office, free snacks and nice common area. - Good Benefits package

      Cons

      - Stress is the Culture. - Work/Life balance is an issue. My physical and mental health suffered every day. - Upper management is very “My way, or the highway.” - Communication between departments is strained at best, and non-existent at worst. - Day-to-day guidelines and processes change on a weekly, and sometimes daily basis. - Some departments have been understaffed and overworked for months. - Constantly moving goalposts on when it comes to what the job requirements and responsibilities are. - All about hitting a designated number (cases, sales, etc), and you as an employee are just a number. - While the PTO is generous, we were caught in the Catch 22 of choosing between not taking time off in order to be there for our team and deal with the workload, or taking time off and watch our team get slammed due to understaffing. If 1 person took a day off, a normal day became a busy day. If 2 people took a day off, a busy day became a Hell day. - There are some morality questions when it comes to collecting personal information on people, and then selling the info to companies, sometimes without the person’s knowledge.

      avatar
      ZoomInfo Response
      5y
      Thank you for your time spent at Zoominfo. As an organization, we thrive on feedback and do take this to heart in all the programs and initiatives that get implemented with the employee voice at the heart of it all. If you have more suggestions that you'd like to share feel free to reach out to us at employee.experience.com

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      3d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      3
      avatar
      ZoomInfo Response
      3d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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