Meat of the company is great, top-level is tiresome and dysfunctional. - Anonymous employee ZoomInfo Employee Review

2.0
Mar 17, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People, people, people. Not sure how such a group of friendly, down-to-earth people came to work at a place like this. Also, kind of an interesting concept and product to build, market, and sell.

Cons

Terrible, rotten commute unless you live in a town adjacent to Waltham. At times the seemingly rudderless corporate drift has an effect on the morale of lower-level managers and staff. CEO is brilliant and at times charming, friendly, and wise - but can be quick to change attitude and direction - and worse - staff. In the end, it seems as though things are always half-baked and never followed through to completion - the company is in complete fire drill mode all the time. In my 2 years there the VPs of Engineering, Sales, Marketing and even the company President were replaced. CEO values Engineering far over and above Sales and Marketing to the detriment of corporate growth. For instance, the company hired with pomp and aplomb a new Marketing VP for "branding" purposes but then turned around and showed them the door within a year. Viewing from afar it seems like things are a bit more on track nowadays - but beware, some corporate cultures never change.

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ZoomInfo Response
12y
Thank you for your review. We value opinions from current and former employees, and because of this type of feedback we’re on a much stronger path than we were a few years ago. Again, thank you for your review.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
2d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
2d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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