Sales Rep Churn & Bad Commission Structure - Account Executive ZoomInfo Employee Review

2.0
Mar 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Product has good features, some strong sales leaders, lots of inbound leads

Cons

- Too many sales reps with no structure or territory. Everything is round robin and you only get quality leads if you have an "in" with the SDR team - Pricing is about 5x of most competitors - Data quality varies greatly, making hard to sell a solution that you know has flaws - Management churns through about 10% of sales reps every quarter. I closed over $1m in ARR, coming in at 97% quota attainment and was put on a PIP for "lack of performance". Meanwhile reps who closed $500k are still employed. - If you weren't hired pre-aquisition of DiscoverOrg and ZoomInfo, you have no job stability. Out of my class of 10 new hires, I was the last to remain employed after only 1 year - Very low commission rates (lowest I've ever seen in sofware sales) - Commissions paid on cash collected, so you may have to wait over 6 months to get your commission on a sale. If someone doesn't pay, the sales rep turns into a bill collector - No visibility in commission calculations - At the end of the day you are just another number out of hundreds of reps - Shady agreements with high annual uplifts and automatic renewals that lock in customers against their wishes

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
4d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
4d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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