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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      I waited to write this... Leaving DO/ZI is STILL the best decision I ever made - Customer Success ZoomInfo Employee Review

      1.0
      Mar 17, 2021
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of my peers were the best people I've worked with. It feels nice to be a part of a company that outwardly appears successful.

      Cons

      - The Scare tactics to drive productivity and compliance from the top down are unlike anything I've seen before. - Forget providing constructive feedback and expecting anything to change. - The desire to cut costs at the expense of employee well-being (ie instituting such a restrictive travel budget that reps are staying in hostels in the ghetto and getting bed bugs WHILE TRAVELING FOR WORK) -After being downright LIED to multiple times I stopped believing my leaderships explanation for anything. - they think it doesn't make it through the grapevine that they do shady things with our customer's data via the chrome extension and certain integrations - This company lives for appearances and optics instead of caring about doing the right thing and doing right by their employees. - It will wear on your mental and physical health. They don't care if you are flat out 8 hours a day. Platitudes about their understanding is all you will get. There is such a high turn over rate that you might have a team of 15 but only 10 are fully ramped at any given time - Managers will gossip to you than ABOUT you without batting an eye.

      avatar
      ZoomInfo Response
      5y
      Thank you for taking time to leave feedback. We're glad to hear that you had positive peer relationships, but regret that your experience at ZoomInfo was suboptimal. While travel is currently suspended due to COVID, we have a travel policy that is typical for companies our size; employees who travel for business normally stay in the Hilton Garden Inn Waltham or the Comfort Inn Vancouver. We do not ask employees to stay in hostels. We also have a number of corporate apartments that are used for business travel. We would furthermore point out the resources we have in place to support employees' physical and mental wellbeing, including gym facilities at most offices, a Virgin Pulse wellness app free to all employees, and benefits that cover mental health services. Thank you again for sharing your thoughts and we wish you the best in your future endeavors. -The ZoomInfo Employee Experience Team

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      2d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      3
      avatar
      ZoomInfo Response
      2d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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