Toxic - Sales Development Representative (SDR) ZoomInfo Employee Review

1.0
Apr 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Great product, steady flow of inbound leads, always stuff to call, can make great money as an SDR

Cons

Toxic work environment. Management routinely requires SDR's to work 14 hour days. Forces SDR team to work late to hit metrics, made us compete with each other to get holidays off. We were cold-calling on Christmas and competing with each other to shave hours off our workday. Routinely forced to work weekends. They truly do not care about their people. We were all told that our mental health was of the utmost importance during the pandemic, but then were forced to work over 50 hours per week.

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ZoomInfo Response
5y
Thank you for your feedback. Our SDR team has great income opportunities, and it’s the ideal platform to jumpstart a career in tech sales. We have many current employees in leadership positions that began their ZoomInfo careers as SDRs. The nature of the position is that it is volume-based, and you get out what you put in; however, we would like to point out that working on Christmas is on a volunteer basis only. We create competitions with awesome spiffs, including shares of company stock, to make the work more fun. We are disappointed that this did not translate to a positive experience for you. Thanks again for taking the time to leave your thoughts, and we wish you the best in your future endeavors. – The ZoomInfo Employee Experience Team

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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