Run. - Sales Development Representative ZoomInfo Employee Review

1.0
Jun 9, 2021
Recommend
CEO approval
Business Outlook

Pros

They teach you how to be a great salesman at the top of your experience. Training was on point even during the pandemic. There are many brilliant, helpful, and friendly people who work there. Expectations are made clear.

Cons

-Middle and senior management are nothing but bullies. -Daily verbal and emotional abuse-seriously taxing on mental health. -The obsession with winning and success prevents them from handling failure well. -Grind. Goodbye weekends! Work/life balance is a foreign concept. -Diversity- It's the PNW, so unfortunately this is common, but there are very few efforts made by HR or the company at large to engage with black / brown / trans communities. -Punitive environment, not supportive. -Bro culture 100% -TURN OVER-- so many of my previous colleagues there have either been abruptly laid off, fired, or quit.

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ZoomInfo Response
5y
Thank you for your feedback. We place a huge amount of emphasis on training in sales and throughout our organization. It’s critically important that, as the base of our sales organization, these individuals receive the gold standard in training. We’re pleased to hear you benefited from the experience, as well as the help and support of your colleagues. It is incumbent upon each ZoomInfo employee to embrace One Team One Dream, which means everyone is willing to lend a helping hand and push each other to Define New Possibles. We are working very hard to increase the diversity of our talent, and have made outreach to HBCUs a top recruiting priority over the past year. We also have a very active network of Employee Resource Groups that supports our Diversity and Inclusion initiatives. And it’s growing – last month we introduced a new ERG supporting Asian American & Pacific Islanders and this month we launched a new ERG to support overall wellness with an emphasis on mental health. We have several more events lined up for this month including an educational Juneteenth presentation and two separate Pride celebrations. Regarding turnover, we are pleased to report that our turnover is lower than the industry average. Thank you again for your perspectives, and we wish you luck in your next career move. - The ZoomInfo Employee Experience Team

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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