If you value your mental health and outside life, stay away - Sales Development Representative ZoomInfo Employee Review

1.0
Sep 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Successful company and the platform is great, I was using it before I even worked here.

Cons

Sales is obviously a very competitive environment no matter where you are, your numbers tell your story and that's obviously something very important no matter where you are, BUT I felt the atmosphere at Zoominfo specifically was toxic. Unless you're willing to work 15 hours a day and take absolutely no time for yourself, you are likely not getting promoted within the first year, even if you come in with experience like I did. On top of that, you're also not getting paid enough to work those hours to make it even feel worth it. The micromanagement here is unlike anything I had ever seen, my manager told a kid on my team to better plan his bathroom breaks so they didn't interfere with a call block. You also get messaged if they see 10 minutes go by without a call. You're made to feel guilty when you try to use any of the unlimited PTO they love to brag about. You're calling the same people over and over again so you spend half the day getting yelled at. If you value your mental health and having some sort of life outside of work, this isn't for you.

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ZoomInfo Response
4y
Thank you for taking the time to share your experience working at ZoomInfo. We’re pleased to hear you found value in our product prior to joining. Sales is certainly a competitive atmosphere, and with the amount of growth we have experienced this year, we understand it can leave colleagues feeling especially busy. We brought this review to Brian Vital, our Vice President of Sales and he had some feedback we'd like to share: Regarding work/life balance, our culture is dynamic and we are laser-focused on successfully building out the go-to-market platforms of the future. This is no small feat and oftentimes it forces us to move at a fast pace, be innovative and work hard. In terms of 15-hour workdays, it is rare that our sales team members experience days that long, and if they do, they are compensated for them. In regard to employees taking breaks, we certainly wouldn’t try to stop anyone from excusing themselves to use the restroom- that would not be a great experience for anyone involved. We strive to ensure our hard-working employees feel empowered to utilize time off through our unlimited PTO program. We also empower our employees to manage their work/life balance despite the changing demands. Our internal mobility is 3x the industry average, and we always aim to promote from within so our employees experience excellent career growth during their time here. In fact, we often see promotions from inbound to outbound sales occur within the first six months of employment. I hope this helps. -Brian Vital, Vice President, Sales Development

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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