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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      No Transparency, Confusion, and Frustration is All We Know - Sales Development Representative (SDR) ZoomInfo Employee Review

      1.0
      Nov 1, 2021
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits: health, dental, eye, life insurance, pet insurance, etc. Working for a big company means there is chance to have a fuller career. There are employee made slack groups for marginalized groups to come together which may indicate an effort to make sure the workplace feels fair and open for everyone.

      Cons

      No transparency! You have no idea what's really expected from you in order to get a promotion or to make a lateral shift. Your manager will try to make you feel nice by saying they are "there to help" but they aren't. It feels more like they want to withhold you from opportunities to grow rather than help you. As an SDR, expect confusion about what your true expected quota is. Expect to see unfair treatment when it comes to distribution of resources to help you do your job. I also wonder if the want to "manage out" certain types of people if you catch my drift. But even if you are the "right type" of person, you're not safe. Every single SDR on my team is pulling their hair out. Decisions are made without you in mind and when you seek understanding, they give vague non-answers. If you're lucky, you'll have a manager try to make you look stupid in front of everyone for asking the question we ALL want answers to. It's as if they want you to work, work, work and don't ask questions. But we're adults. We have lives. And our careers are important to us. So that means we expect a certain level of transparency so we can help the company AND our careers. And have peace of mind while working. On top of that, there was an issue with our commissions so we didn't get paid our commissions appropriately. I'm sure this will get fixed shortly, but I'm including it in case it happens to you so you know. Also there is a culture of working overtime. They will tell you that you don't need to, that they pay overtime in case you do work it, but no -- understand that in order to achieve certain goals you HAVE TO WORK overtime.

      avatar
      ZoomInfo Response
      4y
      Thank you for taking the time to leave feedback. I’m glad to hear that our benefits plans meet your needs – this is something the team has worked hard on in the last few years. We’re proud of our competitive, flexible benefits. It’s also great to hear that you’ve gotten involved in our ZoomInclusion diversity programs. The employee resource groups do an incredible job bringing folks together and making sure everyone feels seen and respected. I appreciate your candor regarding our need to be more clear surrounding quotas and expectations for promotions. This is an area we can do better on and I’m personally committed to coaching my managers and cascading information. I’m also currently working with HR to create more clearly defined talent development and career mapping plans to share with the team. As a former SDR, I know the role can be challenging. The reality is that success in this position is volume-driven. The more demos completed, the better. Some people exceed their quotas in 40 hours per week, others need more time. That’s why we implemented our overtime program so we can make sure our SDRs get fairly compensated for the work they put in. Regardless of if you do or don’t work overtime, I really want to see those with the passion and tenacity for the industry succeed. I believe being an SDR with ZoomInfo is the best possible launch pad for a career in tech sales, and if you master it, the rewards can be huge. My door is open and I am listening. If there’s anything I can do to help, please reach out to me. – Brian Vital, ZoomInfo VP of Sales Development

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      3d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      3
      avatar
      ZoomInfo Response
      3d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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