Sales centric company where CS role is only about "hitting your number" - Mid-Market Customer Success Manager ZoomInfo Employee Review

Thank you for taking a moment to share your experience as a CSM with ZoomInfo. Having been with the company for a little over five years, I have seen our Customer Experience organization grow and mature a lot, thanks in large part to our superb team of customer experience professionals. Another big factor in our success has been our ability to make data-backed decisions to grow our business. That’s why we track our metrics so closely – not to be big brother, but to make sure we’re getting 1% better every day. Our diligence has certainly paid off. We are proud of our rapidly growing customer base, and we are constantly focused on how to best align our talent to care for our customers – and keep them happy, as you pointed out! I’m sorry that this led to a less than ideal experience for you. It sounds like you really enjoyed building relationships with the customers, which is fantastic and will no doubt continue to serve you well. I wish you all the best! – Jenny Campbell, ZoomInfo VP of Customer Experience