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ZoomInfo reviews

Unprofessional and cliquish. Highschool revisited. - Account Executive ZoomInfo Employee Review

1.0

Feb 9, 2022

Account executive

Recommend

CEO approval

Business Outlook

Pros

Work from home. Very good platform.

Cons

The company primarily fills AE roles by promoting SDR's. This in itself is not a bad thing. However, it does create a culture that has a hard time training and developing sales pro's hired from outside the organization. If your from withing the organization you will do fine. If you're from outside the organizaton you're on your own. Be prepared for rap music and F bombs during sales meeting. Sales leadership are a collection of true "used car" salesmen and love to hear themselves talk. Leadership speaks poorly about prospects and customers like they are ingorant tools or a means to an end. Lastly, it is money over people ALL THE TIME. Doesn't matter if it's the client or the employee. It's a "get as much as you can" sales culture. One company may get the exact same level of platform for 15k more! All in all, unless your from the Vancouver, WA area and start off as an SDR with people you know from the area, I would suggest looking somewhere else. If you an experienced Sales Pro, don't even waste your time.

ZoomInfo Response

Thanks for taking the time to share your experience as an Account Executive with ZoomInfo. We’re very proud of how often we are able to promote SDRs to AEs, and we always say that joining ZoomInfo as an SDR is the best possible starting block for a career in SaaS sales. In the past 18 months, 60%+ of our Account Executive hires have come from outside the organization as we’ve looked to bring the best talent to our growing team. During that time, our Learning & Development, Sales Enablement, and Sales Leadership teams have revamped our onboarding process with a specific focus to understand the needs of external hires vs. internal hires. While I think our latest onboarding programs are best in class, we are always working to improve our training materials as we look to get 1% better each day. We are always open to feedback, and if you have ideas on how we can fine-tune some of our training to our sales folks who don’t start as SDRs, please do get in touch with the Enablement team. We want to make sure we keep attracting the best and brightest, no matter where they got their start. I’m sorry you feel some friction with the personalities of the Sales leadership team. We are all incredibly passionate about our work, and I wouldn’t say we are a shy or quiet bunch. But, I do want to stress that we hold our customers in very high regard and customer service a huge priority. In fact, I believe our superior customer experience is one of the key reasons ZoomInfo has been so successful. Another is that we put people first, and that goes for both customers and employees. We set a high bar for our personal and team performance, but we win as a team and support each other 100%. If this isn’t your current experience, please reach out to me so we can find a way to make it right. Thank you again for taking the time to share your thoughts, and don’t hesitate to reach out to me or your manager with any additional feedback to help us be better. – Steven Bryerton, ZoomInfo SVP of New Sales

Explore other reviews about ZoomInfo

5.0

Jun 17, 2026

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

ZoomInfo Response

Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer

3.0

Jun 18, 2026

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

ZoomInfo Response

Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management

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ZoomInfo

Unprofessional and cliquish. Highschool revisited. - Account Executive ZoomInfo Employee Review

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