Churn em and burn em sales org - Enterprise Account Manager ZoomInfo Employee Review

2.0
Oct 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Good product/market fit, so its fairly easy to overcome objections with buyers Mid-level managers are solid. Good people who enjoy coaching but have little to no actual power.

Cons

Extremely top-down leadership org, middle-managers have very little say in how they run their own teams. Glorified babysitters. Very sad, since they aren't learning the skills they need to move on and up into other orgs. Constant account reorgs- this is deliberate. They think that doing this causes sales reps to push harder to close, which it does, but it makes it impossible to work longer, strategic deals. ZI makes the conscious decision to prioritize the quick sale, which makes every sale very transactional. There is no opportunity to build relationships. This is high pressure, buy or get out of here, sales. Others have said it, but its a bro culture- the worst I've seen. They love to praise people for putting in ridiculous hours, they like to have multiple calls daily, one first thing and one at the end of the day, to make sure no one is "slacking off." They like churn, because it helps them keep salaries low. Lots of micro-managing.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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