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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      Stay away from emerging product teams - Account Executive ZoomInfo Employee Review

      2.0
      Jan 20, 2023
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      ZoomInfo has a fantastic SDR program and is a great place to start your career. Those who had success in the program would go into a full sales cycle role on the new business core product team and continue to have success. You have plenty of options along with upward mobility. Management will allow you to change positions. Unlimited PTO and benefits are great. There is flexibility with working from home but that seems to be changing. Coworkers would not hesitate to help out or provide tips if you are struggling. There is team culture.

      Cons

      What started as a great opportunity turned sour upon joining an emerging product team. I would have a new manager every month. The compensation at ZoomInfo along with base pay is not in line with other companies within the industry. The quotas were confusing and it appeared that even management did not have an understanding of how reps would earn commission. Reps would lie on Salesforce reports and inflate their number. Those that didn't were rewarded with an increase in their numbers and halving of their percentage earned on deals. Your accounts and territories change every couple of weeks. Multiple SDRs, AEs, and AMs could be working on your accounts. The relationship with customers is more pump and dump than building.

      avatar
      ZoomInfo Response
      3y
      Thank you for taking the time to provide feedback. It’s great to hear that you found success starting as an SDR and moving into an account executive role, but I’m disappointed that your experience on the emerging products team was not positive. We take all feedback seriously, and this is helpful to understand our reps’ pain points so we can continuously improve our employee experience. Many of our emerging products came to us through acquisitions, and we can definitely do a better job organizing our sales motions there. The goal is to build high functioning teams with empowered individuals who feel confident and supported in hitting their number. I am committed to making sure we get there. One last thing I’d like to address regarding your work from home comment. We recently welcomed employees at our four largest U.S. office locations back to the office one day per week. So far, it’s been a success and I’ve personally loved seeing everyone in person again. Thanks again for sharing your perspectives, I value your opinion and appreciate your candor. Best of luck in your next career move! -Michael Maimone, ZoomInfo Vice President of Sales

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      3d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      3
      avatar
      ZoomInfo Response
      3d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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