Steer clear from this place - Client Services Manager ZoomInfo Employee Review

1.0
Apr 6, 2023
Recommend
CEO approval
Business Outlook

Pros

If you prove your worth you can move around internally pretty easily. The non-leaders at this company are awesome, love my colleagues.

Cons

Terrible leadership starting with Schuck and Hayes at the top and it goes all the way down. Toxic corporate culture, total bro mentality so it feels like a frat house. These terrible leaders make bad decisions and then double down on them making it worse. Don't get it twisted these leaders care nothing about you as person. They recently changed the WFH policy forcing many back into a bad office environment which is less efficient, costs the employees all sorts of time and resource trying to make it back in the office. Be ready for a CHEAP company, they force you back in the office where you will have to pay for parking so that will be $1000/yr out of your wages. Health insurance is mediocre. Favoritism runs rampant. Last year's annual raise was a whopping 2% in a year with 9%+ inflation, I guess they are bad at math. Meanwhile there "moto" internally is get 1% better everyday .....just don't expect to be compensated for that improvement. Leaders say one thing and do another so you'll quickly learn to ONLY pay attention to actions and not their words. The company has been rolling down hill since it went public where it only cares about chasing profits for share holders. High turnover and silent layoffs as they keep hiring on the front end.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
4d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
4d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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