Companies like ZoomInfo give Salesmen a bad reputation - Sales Development Representative (SDR) ZoomInfo Employee Review

1.0
Apr 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Most people know of ZoomInfo so cold calls feel a bit warmer. Was remote but since transitioning to hybrid which isn't the worst.

Cons

Honestly don't know where to begin. Either you work 60 hours a week, not take any PTO or you will ultimately fail. This message starts at the top by exec and all the managers below act as an echo chamber. Either you will drink the Kool-aid and act like ZoomInfo is the best thing since sliced bread, or you will be the black sheep. Those who work themselves to the ground are praised and anyone who wants anything close to a work life balance are treated like they "don't want it enough". Like come on, people shouldn't be working on their honeymoon especially when we supposably have unlimited PTO (which no one really takes) Start the day calling prospects in India and end the day call Australia, because "everyone needs zoominfo". Sales methodology for SDR and AEs alike basically bully prospects for not having ZI until they hop on a demo/buy. Management encourages borderline phone harassment. If one call didn't work, double dial, if that doesn't work CALL THEM 3x in a row. Unless you are a top performer, it feels like you will have a target on your back. Activity is tracked like a hawk and you will be micromanaged to the point of no return. I understand that to be successful, you will need to make sacrifices, but at the very least TREAT YOUR EMPLOYEES LIKE HUMANS. This is without going into detail about shady layoffs and countless false promises made. You can make solid money here but it will be at the expense of your sanity.

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ZoomInfo Response
3y
Thank you for your feedback. We're sorry to hear your experience at ZoomInfo is anything less than excellent. We would be interested in gathering more details from you, should you wish to share them. Feel free to contact us at HRfeedback@zoominfo.com or reach out to your HR Business Partner.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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